Returns & Refund Policy
As with every purchase you make at outfitvillas, we strive to ensure your satisfaction. Please take a moment to read our Return & Refund Policy, which outlines our guidelines for returns, refunds, and exchanges. Purchasing items from our website constitutes your acceptance of the following terms and conditions.
Refund criteria:
Refunds are only eligible for items that are in their original packaging, with all tags attached, and unworn. The refund process typically takes between 5-7 business days after the returned items are received and inspected.
Return Protocols:
Initiate Returns: To start the return process, log in to your account and follow the provided instructions.
Check Eligibility: Ensure the product meets our return eligibility criteria, including conditions and a timeframe.
Pack Carefully: Place the item in its original packaging, and if applicable, include all accessories and documentation.
Inspection: Upon completion of the inspection by a courier partner or the inspection team of the website, a refund will be issued.
Await Refund: Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5-7 business days.
Partial refund:
A partial refund may be possible for items returned with minor damages or missing accessories, subject to assessment.
Shipment expenses:
Shipping costs cannot be refunded. The shipping fee for returning an item cannot be refunded except in the event of an error on our part.